Frequently Asked Questions
Everything you need to know about our handcrafted footwear.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since we use traditional English sizing, we recommend comparing your measurements against our chart or contacting our fit experts for personalized advice.
What is the difference between Goodyear welted and Blake stitched shoes?
Goodyear welting is a traditional construction method that allows for multiple resoles and offers superior water resistance. Blake stitching provides a sleeker, more flexible profile, ideal for lightweight dress shoes.
Do you offer international shipping?
Yes, we ship our premium footwear globally. Shipping costs and delivery timelines are calculated at checkout based on your specific location and preferred courier service.
What is your return policy for footwear?
We accept returns within 30 days of delivery, provided the shoes are in unworn, pristine condition and in their original packaging. We recommend trying your shoes on a carpeted surface to avoid marking the soles.
How should I care for my leather shoes?
To ensure longevity, we recommend using cedar shoe trees after every wear, applying a high-quality wax or cream polish regularly, and allowing at least 24 hours between wears to let the leather breathe.
Are your shoes repairable?
Most of our Herring brand shoes feature Goodyear welted soles, which means they can be fully refurbished and resoled by a professional cobbler, significantly extending the life of the footwear.